Associate Customer Service (ACS) Program   
Credits and Exemptions

CIP students are studying to achieve the premiere designation in the Canadian p&c insurance industry. The Insurance Institute of Canada has partnered with LOMA, to offer CIP students the opportunity to earn an ACS designation while studying to attain their CIP.

The Associate Customer Service (ACS) Program is a customized self-study customer service course, geared toward the p&c insurance industry and provides a solid knowledge base for service professionals.

Upon completion of the ACS program, you will receive the ACS certificate and designation from LOMA.

The program, consists of five courses, including three required and two elective courses. These include:

Required Courses

  • C11 – Principles and Practice of Insurance Institute of Canada

  • C12 – Insurance on Property OR C13 – Insurance Against Liability

  • ACS 100 – Foundations of Customer Service

Elective Courses

Complete any two (2) of the following CIP Courses:

  • C12 – Insurance on Property or C13 – Insurance Against Liability (whichever was not taken as a required course)

  • C110 – Essentials of Loss Adjusting

  • C111 – Advanced Loss Adjusting

  • C120 – Underwriting Essentials

  • C121 – Advanced Underwriting

  • C130 – Essential Skills for the Insurance Broker and Agent

  • C131 – Advanced Skills for the Insurance Broker and Agent

Note: If you have completed C17 - Claims 1 earlier than or by July 2004, you may use this credit to replace the C110 - Essentials of Loss Adjusting credit.

The ACS 100 – Foundations of Customer Service provides a comprehensive introduction to customer service in a financial services environment. The course explores the knowledge and skills employees need to understand and deliver exceptional customer service.

ACS 100 will enable you to:

  • Identify characteristics of exceptional customer service from multiple perspectives

  • Improve communication and interaction with internal and external customers

  • Manage stress and make the most of your time

  • Discover the best ways to select, train and motivate yourself

For more information on the ACS program or to enroll, please click here, and you will be sent to the LOMA ACS website.